Useful Documents

File NameDateAuthor
Early Help Offer March 2022May 24, 2022
Wellbeing PackJune 5, 2020
Who can help in a crisis- ContactsMarch 7, 2022

Family & Community Learning Courses

Useful Links

OrganisationContact Details
Smashed OnlineWebsite:
Worcestershire County Council
Provide help and support to vulnerable people and families affected by the Covid-19 pandemic
Website: ​
Information on child and adolescent mental health.
Phone: 0808 802 5544 (Parents’ Helpline Mon-Fri, 9.30am-4pm)
Worcestershire Young Carers
Support children and young people age 7 to 25 years who help to look after a parent, guardian or sibling.
Phone: 01905 619886
A service to bereaved children and their families in Worcestershire.
The Bridge Counselling ServiceWebsite:
Programmes on Low Mood and Self Harm​​
Mentor Link
A registered charity dedicated to providing social and emotional support to distressed children and young people.
Reading Well, Books on Prescription
Reading Well promotes the benefits of reading for health and wellbeing. The programme has two strands: Books on Prescription and Mood-boosting Books. 
Mood Juice
Is designed to offer information and advice.  From the site you are able to print off various self-help guides.
Cruse Bereavement Support (Children and Young People)
Is the leading national charity for bereaved people in England, Wales and Northern Ireland. Cruse offers face-to-face, telephone, email and website support. We have a Freephone national helpline and local services, and a website ( specifically for children and young people.
Phone: 0808 808 1677
Your Life Your ChoiceWebsite:​
Independence Trust, Living Well, Worcestershire – 16+
Living Well is here to support, improve and strengthen wellbeing in Worcestershire. The service is free and offers information and practical support to help individuals.
New Road Parents Group – Transunite
A group of parents in South Birmingham and Worcestershire whose children have ‘come out’ to us as gay, lesbian, bisexual and/or transgender (LGBT)
​Email: Phone: 01527 832492
Victim Support (West Mercia)
If you’ve been affected by crime, we can give you the support you need to move forward. Our services are free, confidential and available to anyone in England and Wales, regardless of whether the crime has been reported or how long ago it happened.
Phone: 01905 726896Website:​
Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.
Phone: 116 123Website:
Phone: 0300 123 3393 (Mon – Fri, 9am-6pm except bank holidays)
Freedom Programme
The Freedom Programme is a free course designed for victims of domestic abuse and examines the roles played by attitudes and beliefs on the actions of abuse and the responses of victims and survivors. The Freedom Programme also covers how children are affected by exposure to abuse and how their lives are improved when the abuse is removed.
Phone: 01942 262270
Solihull Approach
Understanding Your Child
Can be accessed by school/family support for advice/support if they are concerned about CYP’s mental health.  
If you feel this service may be suitable you can request school contact CAMHS CAST on your behalf.
Parenting and Family Support ServiceWebsite:

Worcestershire Healthy Minds – 16yrs +​Website:
Offers help with relationships, family life and parenting, help with separation and divorce, help for children and young people, help for young adults.
Phone: 01905 28051
Tourettes Action
A support and research charity working to improve the lives of people living with Tourette’s Syndrome. Our services include a help desk, befriender network, information and resources.
Phone: 0300 777 8427
Children and Young People’s Service
At West Mercia Rape and Sexual Abuse Support Centre. Offers a telephone helpline and face to face counselling.
Phone: 01905 724514
Alcohol and drug recovery service.  Working with service users, families and communities, helping them to make positive changes.
​Phone: 0300 303 8200
​Psychological Therapies (IAPT)
Worcestershire Healthy Minds
​Phone: 01905 766124Website:
Rethink Mental Illness
Rethink Mental Illness works to help everyone affected by severe mental illness, such as schizophrenia and bipolar disorder, recover a better quality of life. It provides effective services and support and campaigns for change through greater awareness and understanding.
​Phone: 0300 5000 927 (Mon – Fri, 10am-2pm)Website:
SANE services provide practical help, emotional support and specialist information to individuals affected by mental health problems, their family, friends and carers.
​Phone: 0845 767 8000 (6pm-11pm every day)
The Glade Sexual Assault and Rape Centre (SARC)
The Glade Sexual Assault Referral Centre (SARC) is a specialist facility where recent victims of rape and sexual assault can receive immediate help and support. We aim to provide all of our clients with information, support and referrals to assist in their recovery, in a safe and welcoming environment. The Glade is a dedicated service available to women and men living in the West Mercia area including Worcestershire, Herefordshire, Shropshire, Telford, Wrekin and their surrounding areas. 
Website: ​
A free text line for students to get help from an actual person over text.
PHE Guidance
Supporting children and young peeoples mental health and wellbeing.
Every Mind Matters
includes an online tool and email journey which aims to support everyone to feel more confident in taking action to look after their mental health and wellbeing. It also includes a section for parents and carers on looking after children and young people during the outbreak.
NHS England
NHS England have Published advice for children and young people who may be feeling overwhelmed, and advice for parents, guardians and carers on how to help and support a child or young person with mental ill health.
Young People:

Parents, Guardians and Carers:
British Psychological Society
for parents and carers on dealing with school closures and talking to children about COVID-19.
Government Online Educational Resources
For home education with a section on mental wellbeing.
Virtual Oak National Academy
For reception – Year 10 pupils, which offers daily online lessons, a weekly assembly with a pastoral focus and extra-curricular activities to help families maintain a routine at home (intended to complement, not replace, existing schools’ online learning offers).
BBC Education Online Learning Content
For reception to Year 10 pupils, to support home learning, with weekly wellbeing tips provided via their social media pages.
Parent helpline for home learning.
Child Bereavement UKWebsite:
Beat Eating DisordersWebsite:
LGBT YouthWebsite:
Charlie WallerWebsite:
Anna FreudWebsite:
Heads Above The WavesWebsite:
Student Space – (is for students through coronavirus. Explore a range of trusted information, services and tools to help you with the challenges of student life)Website:
Useful Apps can be accessed through this website – Calm Harm (is designed to help people resist or manage the urge to self-harm), Catch it (helps people manage feelings like anxiety and depression and improve mental wellbeing), Sleepio (is an online sleep improvement programme which is free for people living in Oxfordshire, Berkshire and Buckinghamshire.), The Student Health App (is designed to reduce your worries, feel more confident and get the support you need at what can be a challenging time for any student), Thrive (helps you prevent and manage stress, anxiety and related conditions). Think Ninja (app educates 10–18-year-olds about mental health, emotional wellbeing and provide skills young people can use to build resilience and stay well. It has been adapted to Covid-19 to bring self-help knowledge and skills to those who may be experiencing increased anxiety and stress during the crisis.)Website:
Students Against Depression – (is a website offering advice, information, guidance and resources to those affected by low mood, depression and suicidal thinking.)Website:
Together all – (is available for students at eligible universities and colleges who are feeling stressed, anxious, low or not coping. It provides an anonymous online community who share troubles and support each other. It is a safe space as it is moderated by trained professionals who are available 24/7.)Website:
Place2Be – (has a host of mental health resources available. They organise Children’s Mental Health Week every year.)Website:
SafeSpot (is an iPhone and Android app that promotes positive mental wellbeing in children and young people and has been designed to help children and young people with their coping skills)Website:
BBC’s Wellbeing resources (parents toolkit)Website:
Cruse Bereavement Care – Bereavement and Grief online information, advice and support. Helpline: 0808 808 1677.Website:
Anna Freudwebsite:
Rise Above – website aims to build resilience and support good mental health in young people aged 10 to 16. The content has been adapted to Covid-19 and includes new mental health content based on insights from young people on remote schoolingWebsite:
BEAT – advice and support on eating problems and disordersWebsite:
Helpline: 0808 801 0677
Youthline: 0808 801 0711
Studentline: 0808 801 0811
The Sanctuary Chat Room –  for people with an eating disorder, created specifically in response to coronavirus. Suicide preventionWebsite:
Papyrus – provides confidential advice and support for young people who feel suicidal and has published a guide for teachers and staff.Website:
HOPEline UK: 0800 068 41 41
Text: 07786 209 697
The Zero Suicide Alliance – collaboration of National Health Service trusts, charities, businesses and individuals offers free suicide prevention trainingWebsite:
Samaritans – is a national organisation for anyone in distress and in need of immediate supportWebsite;
Tel: 0116 123
Drug and Alcohol SupportFind confidential local drug and alcohol support services here or phone 03001236600 for confidential support from Talk to Frank
Children and young people can access free confidential support anytime from Government-backed voluntary and community sector organisations by doing the following.
Texting SHOUT to 85258

Calling Childline on 0800 1111

Calling the Mix on 0808 808 4994 or texting THEMIX to 85258
The MixWebsite:
Starting Well Website:
Adult and Family Learning Course Website:
Domestic Abuse SupportCall 24hr Domestic Abuse Helpline: 0800 980 3331