Useful Documents

File NameDateAuthor
Wellbeing PackJune 5, 2020

Useful Links

OrganisationContact Details
Smashed Online​Website:
Mentally Healthly Schools​Website:​
Information on child and adolescent mental health.
Phone: 0808 802 5544 (Parents’ Helpline Mon-Fri, 9.30am-4pm)
Anxiety CanadaWebsite:
​No PanicWebsite:​​
Worcestershire Young Carers
Support children and young people age 7 to 25 years who help to look after a parent, guardian or sibling.
Phone: 01905 619886
A service to bereaved children and their families in Worcestershire.
The Bridge Counselling ServiceWebsite:
Chat Health
A text support service run by our School Health Nurse colleagues for 11-19 year olds.
​Text: 07507 331750
Healthy MindsWebsite:
Programmes on Low Mood and Self Harm​​
Flannel Club
LGBTQ and gender identity drop-in support group at Kidderminster Youth Centre, every Wednesday from 6.30pm. Run by young people and overseen by youth centre staff.
Phone: 01562 228113
Visit: Simply turn up on the day.
Mentor Link
A registered charity dedicated to providing social and emotional support to distressed children and young people.
Reading Well, Books on Prescription
Reading Well promotes the benefits of reading for health and wellbeing. The programme has two strands: Books on Prescription and Mood-boosting Books. 
​Mood Juice
Is designed to offer information and advice.  From the site you are able to print off various self-help guides.
Helps anyone under the age of 19 in the UK with any issue they’re going through. It is free, confidential and available any time, day or night.
Email: Via ‘Your locker’
Chat: Through 1-2-1 Counsellor Chat
​Phone: 0800 1111
Cruse Bereavement Support (Children and Young People)
Is the leading national charity for bereaved people in England, Wales and Northern Ireland. Cruse offers face-to-face, telephone, email and website support. We have a Freephone national helpline and local services, and a website ( specifically for children and young people.
Phone: 0808 808 1677
Your Life Your Choice​Website:​
Independence Trust, Living Well, Worcestershire – 16+
Living Well is here to support, improve and strengthen wellbeing in Worcestershire. The service is free and offers information and practical support to help individuals.
New Road Parents Group – Transunite
A group of parents in South Birmingham and Worcestershire whose children have ‘come out’ to us as gay, lesbian, bisexual and/or transgender (LGBT).
​Email: Phone: 01527 832492
Victim Support (West Mercia)
If you’ve been affected by crime, we can give you the support you need to move forward. Our services are free, confidential and available to anyone in England and Wales, regardless of whether the crime has been reported or how long ago it happened.
​Phone: 01905 726896Website:​
Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.
Phone: 116 123Website:
Phone: 0300 123 3393 (Mon – Fri, 9am-6pm except bank holidays)
NHS Mental Health ServicesFind local mental health services on the NHS website.
You can also get advice from NHS 111 phone service.
A free text line for students to get help from an actual person over text.
Children’s CommissionerA downloadable guide for children and young people about the coronavirus, including proactive advice to support mental wellbeing.
PHERise Above is a website co-created and produced by young people. It aims to build resilience and support good mental health in young people aged 10 to 16. The content has been adapted to COVID-19 and includes new mental health content based on insights from young people remote schooling.
NHSNHS Apps library helps people find apps and online tools to help manage their health and wellbeing. We are working closely with NHSX to rapidly review apps for children and young people’s mental health and make them available via this apps library.
NHSNHS Apps library helps people find apps and online tools to help manage their health and wellbeing. We are working closely with NHSX to rapidly review apps for children and young people’s mental health and make them available via this apps library.
For example, Think Ninja is an app specifically designed to educate 10-18 year olds about mental health, emotional wellbeing and to provide skills young people can use to build resilience and stay well. It has been adapted to COVID-19 to bring self-help knowledge and skills to children and young people (10-18 years old) who may be experiencing increased anxiety and stress during the crisis.
NHSNHS mental health providers, including children and young people’s mental health services (CYPMHS), are continuing to operate and many have already transitioned to delivering elements of care digitally to help maintain continuity of care and make best use of resources.
For NHS mental health support, children and young people or their parents or carers can contact their GP or refer to NHS 111 online. Local CYPMH services will also have information on access on their websites. Self-referral options are commonly available and many services offer single points of access. This means there is a single set of contact information through which all queries and referrals are channelled through. Find out more about children and young people’s mental health services here.
NHSFor those in mental health crisis, most parts of England have a helpline to access support. You can find out the number to ring for your local area at
NHSChildren and young people who are caring for someone with a mental illness can self-refer to the NHS Volunteer Responders programme using this link if they are having issues shopping for food or picking up prescriptions.
Voluntary and Community SectorChildren and young people can access free confidential support anytime from Government-backed voluntary and community sector organisations by texting SHOUT to 85258, calling Childline on 0800 1111 or the Mix on 0808 808 4994. For support with an eating disorder, children and young people can ring Beat’s Youthline on 08088010711.
Children and young people can also find online information on COVID-19 and mental health on the Young Minds website.
SchoolsSchool nurses continue to have and maintain contact with children and young people, focussing on key public health issues such as mental health and supporting vulnerable groups including young carers.
Mental health and wellbeing is also a core part of the new RSHE curriculum.
Some schools will offer additional support from counsellors, an NHS Mental Health Support Team or a voluntary and community sector organisation such as Place 2 Be.
Local supportMost council websites have great information about COVID-19 mental wellbeing support, including community and neighbourhood support.
Child Bereavement UK Website: